Return Policy

At Joyvex, we are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, we are happy to provide you with flexible return and exchange services.

Return Policy

30-day unconditional return and exchange: You can apply for a return or exchange within 30 days after receiving the product. Whether it is due to product quality problems or other reasons, you can contact us for processing.

Return Conditions

The product must be returned in an unused and original packaging.

Please ensure that all attached accessories, labels and instructions are intact.

If the return or exchange is caused by quality problems, the shipping cost will be borne by us; if it is due to other reasons, the shipping cost will be borne by the customer.

Return Process

Contact Customer Service: Please contact our customer service team at the following methods to initiate the return and exchange process:

Email: service@joyvex.com

Contact Number: +86 18339227183 (Ning Peng)

Prepare the return package: Repackage the product and attach the proof of purchase.

Returns: Please send the product to the following address:

Return address: Building 1, No. 18, Foling Road, Fuzhushan, Liaobu Town, Dongguan City, Guangdong Province

Refund/Exchange Processing: We will process your refund or exchange request as soon as possible after receiving the returned goods. Refunds will generally be returned to your original payment account within 7 working days.

Special Note

Exchanges are limited to the same or equivalent value.

For opened or used products, we reserve the right to refuse returns and exchanges.

Thank you for choosing Joyvex, we look forward to providing you with more quality products and services. If you have any questions, please feel free to contact us.