Logistics Policy

Welcome to Joyvex (joyvex.com). To ensure that you can receive your purchased goods smoothly, we have formulated a clear logistics policy to help you understand the whole process from ordering to receiving the goods.

Delivery Time

We will process and ship within 1-3 working days after the order is confirmed.

In case of holidays or special circumstances, the processing time may be extended, but we will notify you in time.

Delivery Range

We provide delivery services throughout Australia. For remote areas, the logistics time may be slightly longer.

Delivery Method

We work with a number of reliable logistics companies to ensure that your package is delivered safely and on time. The specific delivery method will be selected according to your address and order situation.

Delivery Fees

Standard Delivery: Free standard delivery for orders over a certain amount, and actual delivery fees will be charged for the remaining amount.

Fast Delivery: If you need fast delivery service, please select it at checkout. We will charge an additional fee based on different delivery areas.

Tracking Order

Once your order is shipped, we will send you the logistics tracking number by email, and you can track the status of your package online at any time. If you have any questions, please feel free to contact our customer service team.

Receiving the goods

Please check the integrity of the package when you receive the goods. If you find any damage or missing, please contact us immediately for timely resolution.

Contact information

If you encounter any problems during the logistics process or need further assistance, please contact us through the following methods:

Email: service@joyvex.com

Contact number: +86 18339227183 (Ning Peng)

Thank you for choosing Joyvex, we look forward to providing you with quality products and services. If you have any other questions or suggestions, please feel free to contact us.